Triads Pro is designed to be simple and reliable. If you run into any issues or have questions, we've got you covered.
Frequently Asked Questions
How do I unlock the Pro version?
Tap any “Unlock Pro” banner or try a locked feature (e.g., keys other than D/F or full songs). It's a one-time $9.99 purchase processed securely by Apple.
How do I restore my Pro purchase?
If you reinstall the app or switch devices, open Triads Pro and tap any Pro-locked feature – the app will automatically restore your purchase from Apple. No extra steps needed.
Why can't I access all keys or full songs?
The free Lite version limits keys to D and F and shows teaser tracks. Pro unlocks all 12 keys, inversions, minor triads, full backing tracks, and Practice Mode.
The app is crashing or freezing – what should I do?
Force-quit the app, restart your device, and make sure you're on the latest version. If the problem persists, contact us with your device model and iOS/macOS version.
Can I use Triads Pro offline?
Yes! All content is bundled with the app – no internet required after download (except for the initial Pro purchase).
Is there a refund policy?
Purchases are handled by Apple. You can request a refund directly through your App Store purchase history.
Troubleshooting Tips
Force-quit and reopen the app if something feels stuck.
Ensure a stable Wi-Fi connection for the initial Pro purchase.
Update to the latest version via the App Store or TestFlight.
Restart your device if audio or fretboards behave oddly.
Contact Us
If you need further assistance or have feedback, we're happy to help. Email us at: